Generally we do not provide refunds as to the nature of our business being electronic. However, depending on the following parameters our offer may change in your case.
The only cases where a monetary refund will be warranted is if you didn't download the product yet - which we can check, or if there are critical technical issues which prevents you from using the product - the technical issues which warrant a monetary refund will be at our discretion.
If you have only downloaded the product once and have a legitimate issue we can offer a swap to a different product or store credit - the issues which warrant a swap or store credit will be at our discretion.
If you have downloaded the product numerous times already then a refund, swap or store credit won't be possible and so the request would be rejected.
If you do receive a refund, swap or store credit, please note your account with NerdOrDie will still be active but the product will no longer show as available to download. It will also be forbidden for you to continue to store on your PC or use that product - failure to comply with this will be in breach of copyright.
Lastly, please make sure to read over product descriptions prior to purchase for any pertinent information. If you have any further questions about NerdOrDie's policies, please check out our FAQ section.
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